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FREQUENTLY ASKED QUESTIONS
(AND ANSWERS)!
The response to our products has been amazing, and we’re thrilled to see how much pet owners care about their furry friends. We’ve received some of the best questions from our community, and we’re excited to share the answers with you. Here’s a list of the most frequently asked questions and their answers, all designed to help you make informed choices for your pet’s well-being.

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What is freeze-drying and what benefits does it offer?Freeze-drying removes moisture from food while locking in nutrients, flavor, and texture. At Organic Dog, this gentle process preserves natural goodness without artificial additives. The result is a lightweight, shelf-stable product that is easy to store and serve, while giving your dog nutrition that is as close to fresh as possible.
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Can meal toppers help picky eaters?Yes. Toppers add flavor, aroma, and variety to meals, often encouraging even the fussiest eaters to enjoy their food. You can sprinkle them on kibble, mix them in, or rehydrate with water or broth to make everyday meals more appealing.
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Do you offer gift cards?Yes. We offer eGift Cards in a range of amounts, and they never expire. They are a simple way to share Organic Dog with friends and fellow dog lovers. Gift cards can be purchased directly through our Gift Card page.
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Do you have a return or exchange policy?Due to health and safety reasons, we don’t accept returns on pet treats. However, if you’re not completely satisfied with your purchase for any reason, please let us know. We’ll do our best to make it right and ensure you're happy with your experience.
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Are your products suitable for dogs with food allergies?Yes, our products are suitable for dogs with food allergies. We carefully select ingredients that are gentle on sensitive stomachs and free from common allergens like meat and grains. Our meat-free and often grain-free options, which are made from organic fruits, veggies, seeds, herbs, and Greek yogurt, provide a nutritious alternative for dogs with dietary restrictions. However, we always recommend consulting your veterinarian before introducing any new food to your dog’s diet.
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How do your products benefit my dog’s health?Our toppers and treats provide natural vitamins, minerals, and antioxidants from whole food ingredients. They support digestion, immune health, skin and coat, and overall vitality without fillers or artificial preservatives. By keeping recipes simple and clean, we make it easy to give your dog nutrition that is both wholesome and enjoyable.
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Are your products suitable for special diets and food allergies?The majority of our toppers are meat-free and grain-free, made with fruits, vegetables, seeds like chia and flax, herbs, and Greek yogurt. Our cookies are grain-free and baked with garbanzo bean flour, which is gentle on sensitive tummies. Most treats use just a single meat ingredient, providing a clean option for dogs who thrive on protein. Always check the ingredient list and consult your vet for your dog’s specific needs.
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How do I store your freeze-dried products and how long do they last?Store freeze-dried products in a cool, dry place away from sunlight. Reseal tightly after opening or use an airtight container to maintain freshness. Unopened bags last up to 12 months. Once opened, we recommend using within 30 days for the best taste and nutrition.
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What makes Organic Dog treats and toppers different from other dog food brands?Organic Dog makes small-batch toppers, treats, and chews with human-grade ingredients. We always use certified organic, non-GMO, or natural ingredients. Our freeze-dried organic toppers are meat-free, made with fruits, vegetables, seeds, herbs, and Greek yogurt. For dogs who prefer protein-rich options, our treats and chews feature real meat. Unlike mass-produced brands, our recipes are simple and clean, crafted to support your dog’s health with fresh taste and natural nutrition.
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What is the recommended serving size for toppers?Start with 1 tablespoon for small dogs and 2 tablespoons for large dogs, adjusting to your dog’s taste and dietary needs. Toppers are meant to complement meals, not replace them, while adding both nutrition and variety.
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Do you support animal rescues?Yes. Every purchase helps support rescue organizations across the country. Giving back is part of our mission, and we regularly partner with rescues to provide donations and fundraising support. Visit our Rescue Partners page to learn more about the organizations we directly work with and how your order makes a difference.
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Are your products certified organic?Not all of our products are organic. The ones that are always use certified organic ingredients. Because certification is costly for a small business, we have chosen to focus on sourcing high-quality organic and non-GMO ingredients while following strict guidelines for quality and safety. As we grow, we plan to pursue full organic certification in the future.
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What is the recommended serving size for your dog meal toppers?The recommended serving size for our dog meal toppers depends on your dog’s size and dietary needs. As a general guideline, we suggest starting with a small amount, such as a tablespoon for smaller dogs or two tablespoons for larger dogs and adjusting based on your pet’s preferences and nutritional requirements. Our toppers can be sprinkled on or mixed with regular dry dog food, or soaked in water or broth to reconstitute them, offering an instant burst of flavor. For specific recommendations, consult your veterinarian.
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