Terms & Conditions
Last updated: June 23, 2026
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Welcome to Organic Dog. These Terms and Conditions explain the rules for using our website, shopping with us, creating an account, placing orders, and interacting with Organic Dog online.
By accessing or using www.organicdogusa.com, you agree to these Terms and Conditions. If you do not agree, please do not use this website.
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About Organic Dog
Organic Dog LLC owns and operates www.organicdogusa.com. We sell dog treats, meal toppers, chews, cookies, accessories, gifts, custom freeze-dried orders, and related products.
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Website Use
You agree to use this website only for lawful purposes. You may not use the site in a way that could damage, disable, interfere with, or disrupt the website or its services.
You may not attempt to access parts of the website, customer accounts, systems, or information that you are not authorized to access.
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Product Information
We do our best to provide accurate product descriptions, ingredients, photos, prices, availability, and other details. However, we cannot guarantee that all information on the website will always be completely error-free, current, or complete.
Product packaging, ingredient details, sizes, colors, and availability may change from time to time. Please review the product page carefully before placing an order.
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Pet Health and Safety
Organic Dog products are intended for pets. Our website content, product descriptions, and other information are not veterinary advice and are not intended to diagnose, treat, cure, or prevent any disease.
Always choose products that are appropriate for your dog’s size, age, chewing habits, allergies, and health needs. If your dog has a medical condition, food allergy, sensitivity, or special diet, please consult your veterinarian before introducing a new product.
Always supervise your dog when giving treats, chews, toys, or any edible item.
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Orders
When you place an order, you agree that all information you provide is accurate and complete. This includes your name, email address, shipping address, billing information, and any order notes.
We reserve the right to refuse, cancel, or limit an order for reasons including suspected fraud, incorrect pricing, product availability, shipping restrictions, or other issues.
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Payments
All payments must be completed at checkout. Prices are listed in U.S. dollars. Taxes, shipping charges, and discounts may be applied at checkout when applicable.
Payment processing is handled through our website and payment service providers. We do not use your payment information for anything other than completing or managing your order.
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Shipping
Orders are packed with care and shipped as quickly as possible. Shipping times, carrier delays, tracking, missing packages, and related issues are covered in our Shipping & Returns Policy.
Once a package is handed to the shipping carrier, delivery timing is outside of our control.
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Returns, Exchanges, and Final Sale Items
Because many Organic Dog products are edible, made for pets, or custom prepared, we cannot accept returns or exchanges on treats, toppers, chews, cookies, custom freeze-dried orders, or gift cards.
Unused non-food items may be eligible for return when they meet the conditions listed in our Shipping & Returns Policy.
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Custom Orders
Custom freeze-dried orders are prepared specifically for the customer and cannot be returned, exchanged, or canceled once processing has begun.
By placing a custom order, you agree that you are responsible for providing accurate details, including product type, quantity, and any special instructions.
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Gift Cards
Organic Dog eGift Cards are delivered electronically and may be used toward eligible purchases on our website. Gift cards are non-refundable and cannot be exchanged for cash, except where required by law.
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Accounts and Loyalty Program
If you create an account or join The Treat Club, you are responsible for keeping your account information accurate and secure.
Rewards, points, discounts, and account benefits may be subject to separate program rules and may change at any time.
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Promotions and Discounts
Promotions, discounts, coupon codes, loyalty rewards, and special offers may have limits, expiration dates, minimum order requirements, or product exclusions.
We reserve the right to modify, cancel, or refuse a promotion if it is used incorrectly, abused, expired, or affected by an error.
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Intellectual Property
All content on this website, including text, photos, graphics, logos, product names, designs, and branding, belongs to Organic Dog LLC or is used with permission.
You may not copy, reproduce, modify, sell, or use our website content, product photos, branding, or written materials without permission.
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Third-Party Links
Our website may include links to other websites, including rescue partners, social media pages, payment providers, shipping carriers, or other third-party services.
We are not responsible for the content, privacy practices, policies, or actions of websites we do not own or control.
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Limitation of Liability
Organic Dog LLC is not responsible for indirect, incidental, special, or consequential damages related to your use of the website, products, shipping carriers, third-party services, or information provided on the site.
To the fullest extent allowed by law, our responsibility is limited to the amount paid for the product or service involved in the issue.
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Changes to These Terms
We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated date.
Your continued use of the website after changes are posted means you accept the updated Terms and Conditions.
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Contact Us
If you have questions about these Terms and Conditions, please contact us at:
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